FAQ
You've got questions. We have answers.
General
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I didn't find the answer I was looking for. How can I get help?
Check our blog first and then if you still can't find what you are looking for, reach out to us by sending an email to learn@ictinc.ca (include your order number in the subject, if applicable). Wherever we can, we will do our best to respond within 2 business days.
Please note that our email responses are prioritized to answering training service requests, directly related business inquiries, and copyright permissions. We are unable to respond to inquiries outside these areas.
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Do you offer consulting services?
Short Answer: we do not offer consulting services; however, the courses may provide the necessary foundation before starting a consulting strategy.
We would recommend starting with our Working Effectively with Indigenous Peoples® training as it is the foundational course that our other courses are built on. After this course, you may want to take Indigenous Consultation & Engagement and/or our Indigenous Employment: Recruitment and Retention training.
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Does ICT help with introductions to First Nations or other Indigenous communities?
Short Answer: If you are looking for help in contacting First Nations or other Indigenous Peoples directly, we don't have the connections that you are looking for.
However, if you are interested in learning how to build relationships with Indigenous communities, we suggest taking our training.
Our training provides insight, tips and suggestions on how to develop respectful and sustainable relationships with Indigenous communities. Our training is available in self-guided (eLearning), live-guided virtual and in-person formats. Please see our Indigenous Relations Academy if you are looking for training for yourself or your group.
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Are any materials available in French?
Yes! We offer our Foundational courses in self-guided format as well as a number of free eBooks in French.
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How do I subscribe to the Indigenous Relations Newsletter?
Fill out the Indigenous Relations Newsletter form with your first and last name and your email address to receive monthly updates from Indigenous Corporate Training Inc.
Orders
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I purchased the course for someone else to take, but I didn’t enter their information. How will they gain access to the course?
There is an opportunity to leave contact information for the learner in the “notes” section of the order. However, not to worry if this was missed. Please send us an email with your order number in the subject line along with the contact information for the learner.
If someone else registered you:
Confirm that you are entering the same email address that was used when your registration was purchased. Did you use a personal email address at purchase but are now trying with your office email? Did someone else register you and they used their email address? If someone else registered you, ask them for the Welcome letters or contact us to change the email address. -
I requested a refund but haven't received it yet. What can I do?
Please first check your bank account or credit card statement. It may take some time before your refund is officially posted as there is often some processing time before a refund is posted. If have contacted your credit card company and your bank and you still have not received your refund yet, please contact us at learn@indigenousrelationsacademy.com.
General Training
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What's the difference between self-guided and guided training?
Short Answer: self-guided is self-paced and guided is with a trainer.
Self-guided training lets the learner get started whenever they are ready and finish any time they want without having to speak to anyone.
Guided training happens in real-time on Zoom or in a classroom setting with one of our trainers leading and available to answer questions.
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Can we take Indigenous Relations before Indigenous Awareness?
No, Indigenous Relations builds on what is learned in Indigenous Awareness so you will miss key information if Indigenous Awareness isn't taken first.
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Will ICT help me design in-house custom training?
We do customize on-the-fly based on learner questions during our training.
VIDEO MISSING
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Does Indigenous Corporate Training Inc. provide one-on-one training?
Indigenous Corporate Training Inc. provides only guided or self-guided training at this time. ICT does not provide one-on-one training or consulting services.
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Does your training focus on working with the Inuit?
The tips and advice on respectful communication are applicable to the Inuit. As we recommend in our training, it's a good idea to research as much as possible the history and culture of every community you plan to engage with.
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I have Indigenous employees. Do they need to take the training?
Short Answer: The needs of non-Indigenous and Indigenous learners during this training are vastly different and are best not addressed in the same way and not at the same time to ensure a safe learning environment for both learners.
The intended audience for our training is non-Indigenous learners. In particular, for our foundational course, Working Effectively with Indigenous Peoples®, those are learners with little to no knowledge of or experience working with Indigenous Peoples.
Our training provides generalized information about Indigenous Peoples, whether First Nations, Inuit, or Metis, across Canada. Indigenous Peoples with a connection to their community very likely have this information in addition to lived experience of their own community's history which puts them in need of different information than we provide in our training.
Our trainers strive to provide a safe learning environment for all learners but this cannot be guaranteed, especially for Indigenous learners. Given the current climate of Residential Schools, Indigenous learners could be triggered by many topics and discussions in the training. The inclusion of Indigenous learners in the proposed training is at your discretion with the understanding that the materials are intended for non-Indigenous learners.
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Should I take both Indigenous Awareness and Working Effectively with Indigenous Peoples®
Indigenous Awareness is the first half of Working Effectively with Indigenous Peoples® so there is no need to take both but you will want to take our Indigenous Relations course to get all of the information.
Indigenous Awareness + Indigenous Relations = Working Effectively with Indigenous Peoples®
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I want to take a level 200 course but it says the prerequisite is Working Effectively with Indigenous Peoples®, is this really required?
Yes, the prerequisite for all Advanced Level 200 Training is our Working Effectively with Indigenous Peoples® course. In some cases, learners will come with a knowledge mastery that is equal to our prerequisite training, in which case you may proceed to our advanced training. Take our Prerequisite Knowledge Quiz to determine your eligibility.
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I am from a different country but interested in taking your training. Is the material applicable to me?
While the history specifics will be different, the general treatment of Indigenous Peoples (Native Americans, Aboriginal, First Peoples, etc.) is the same. Similar interactions with settlers, similar government bureaucracy, similar residential schools and most importantly similar understanding that Indigenous Peoples are not a homogeneous group. We would suggest you begin with our Indigenous Awareness Self-Guided Training first. This can give you a feel for the material before committing to our full course, Working Effectively with Indigenous Peoples®. The general message throughout our training is applicable globally.
Guided Training
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How long are each of the courses?
One of the benefits of live-guided and in-person training is that learners can ask questions. The duration of a course may vary depending on the level of interaction with learners.
Times for each of our courses in either In-Person or Virtual Live-Guided formats (for individuals or groups) are listed below:
- Working Effectively With Indigenous Peoples® = Full-day
- Working Effectively with Indigenous Peoples® for Local Governments = Full-day
- Indigenous Consultation & Engagement = Full-day
- Indigenous Employment: Recruitment & Retention = Full-day
- How to Negotiate with Indigenous Peoples = Half-day
- Working with the UN Declaration on the Rights of Indigenous Peoples = Half-day
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Can we record the training session?
No, we don't allow recording of our training sessions.
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What is the maximum number of participants?
We base our fees on 30 learners as our trainers have found that above that number learners tend not to ask as many questions or participate as much in discussions.
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Do your trainers speak French?
No, it is recommended to take the French self-guided courses.
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Can we invite an elder or community member to your training?
Short Answer: It is best to invite Elders and Indigenous community members after our training.
Thank you for asking us about inviting elders or community members to your training session.
It is a great idea to include elders as speakers for your team. However, in our experience, inviting elders or community members to speak at the training, particularly the Indigenous Awareness or Working Effectively with Indigenous Peoples® training, dampens the free flow of questions and discussions among the participants.
Participants often worry about inadvertently offending the elders/community members in the room. Our trainers, too, would feel compelled to listen and not interrupt to continue the training as it is elder protocol. This can take time away from the content that we have to share.
With these considerations in mind, we suggest that once the team has received our training, you invite elders to provide your team with an additional community-focused learning session. A level two training session, as it were.
In this way, you can enhance the community's relationship and avoid any interactions that could harm your relationship-building efforts by providing a full circle of knowledge for your team in their relationship-building with Indigenous communities.
Self-Guided Training
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How do I gain access to a purchased course?
Short Answer: Log into the Academy: https://learn.indigenousrelationsacademy.com/users/sign_in
If you purchased the course for yourself: Use the email address used in the purchasing process and log into the academy: https://learn.indigenousrelationsacademy.com/users/sign_in. If this does not work, email us with your order number in the subject line and contact information in the body.
If someone else purchased the course for you: Use the same email address that was provided when the enrollment was purchased and log in here:https://learn.indigenousrelationsacademy.com/users/sign_in. If this does not work, ask the person who purchased the enrollment to send you the Welcome letters or contact us. -
How can I ask a self-guided course question?
Our self-guided courses are designed for the learners to work at their own pace and without direct guidance from our instructors. We do our best to answer your questions on the course discussion page. If you find yourself with several questions, we suggest looking into our Live-Guided Virtual or In-Person Training options.
On the right-hand side of each lesson, you will find a small indicator that will open up a discussion section, where you can add your comments as well as read from others who have taken the course.
Our self-guided courses are taken by thousands of students, and we don't have the resources to respond to each question about the material. -
How long do the self-guided courses take to complete?
Short Answer: Every course varies in length and the time it takes to complete depends on your own knowledge mastery!
Foundational Level 100 Training
- Indigenous Awareness - 2-3 hours
- Indigenous Relations - 2-3 hours
- Working Effectively With Indigenous Peoples® - approximately 6 hours
Advanced Level 200 Training- Indigenous Consultation & Engagement - approximately 6 hours
- Indigenous Employment: Recruitment & Retention - approximately 6 hours
- How to Negotiate with Indigenous Peoples - approximately 3 hours
- Working with the UN Declaration on the Rights of Indigenous Peoples - approximately 3 hours
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What time does an online course expire?
The course will expire at 12:00 am UTC. There is an option to purchase a one-week extension.
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I’m running out of time on the course, how do I add an extension?
We understand that a busy schedule can sometimes get the best of us. The training is set up to allow a 30-day period to complete the courses. In the event that you are unable to finish within the allotted time, you can purchase an extension for up to 7 days after the expiry. Please make sure to select the correct course you are registered for by choosing from the dropdown menu. The extension may take up to 24 hours to process, so please be patient while it updates your account.
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How do I download the certificate after course completion?
Short Answer: You will need to complete 100% of the course first.
When you have completed 100% of the course, you will be brought to a page where you can download a PDF version of the certificate. You will be able to save this to your desired destination or print a copy for your records.
Billing/Payment
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Can I get an extension for online training?
Short Answer: Yes, it's possible.
If you purchased the course for yourself: You can purchase a one-week extension through our Indigenous Relations Academy website. Please select the appropriate course.
If someone else purchased the course for you: Please have the organizer contact us.
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How do I redeem my group's discount code?
You should have received an email from one of our guides with a registration link and discount code (specific to your organization).
Copyright
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Who writes your blog articles?
Short Answer: The author of the majority of our posts is Bob Joseph, founder and president of Indigenous Corporate Training Inc. Occasionally we have special guest authors and these are credited in the post.
If you are seeking our requirements regarding citing from our Working Effectively with Indigenous Peoples® Blog please use this format:
- Article title linked to the post or with the URL of the article included.
- Blog title: Working Effectively with Indigenous Peoples® Blog and linked if online usage, otherwise include the blog URL: https://www.ictinc.ca/blog.
- Author: Bob Joseph, Founder & President of Indigenous Corporate Training Inc. www.ictinc.ca.
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Can I have permission to use a book?
Short Answer: It is possible to use our materials, upon conditions.
The following copyright permission is conditional on you forwarding to us a copy of the final form of material to be distributed so that we can verify compliance with the conditions below. Once we have confirmed compliance we will forward permission.
The rights granted in this permission are non-exclusive and non-transferable and the excerpt must remain as originally published by Indigenous Corporate Training Inc.
Please ensure that credit to the source of the information is set forth as described below:
Here are our requirements for reproducing our material:
eBooks
- Title of eBook, URL
- Reproduced with the permission of Robert P. Joseph, Founder & President of Indigenous Corporate Training Inc. www.ictinc.ca
21 Things® You May Not Know About The Indian Act- Title of book
- Reproduced with the permission of Bob Joseph, Founder & President of Indigenous Corporate Training Inc. www.ictinc.ca
Working Effectively with Indigenous Peoples® or Indigenous Relations Insights, Tips & Suggestions To Make Reconciliation A Reality:- Title of Book
- Reproduced with the permission of Bob Joseph and Cynthia F. Joseph, Indigenous Corporate Training Inc. www.ictinc.ca
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Am I able to access a copy of your presentation slides?
We don't provide our trainers' presentation slides.
The information provided in the slides are summarized and discussed in the accompanying book or workbook associated with the course you registered for.
Technical
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How do I download my eBook?
Short Answer: If you weren't asked where to download the eBook, by default, eBook files generally download into the 'Downloads' folder on your computer. The file type will be EPUB.
You will need a compatible device in order to read (i.e. Apple Books formerly iBooks, or Google Read) ICT eBooks, in EPUB format. It is not possible to use Adobe Reader or Preview. The eBook will automatically download to the device the order was purchased on and you will have one attempt to download the eBook.
If you are unable to download the eBook and/or want it on another device, please send us an email with the order number in the subject line.
Android Devices:
Download or Save on an Android or Apple Device:
1. You will receive an email which contains a link near the bottom of the page to download your eBook.
2. Click on the link, a new browser page may ask where you want to download the eBook
3. Press 'Download' or 'Save.'
Read the eBook on Android Devices:
1. On your computer or eBook reader go to Google Play Books (https://play.google.com/books).
2. Click on the Upload Files button on the top right of the screen.
3. Find the eBook in the folder it was downloaded into. The file type will be EPUB.
Read the eBook on Apple Devices:
1. Click on the downloaded eBook file.
2. This will open Apple's default eBook reader. If you have the latest OS, this will be Apple Books (formerly iBooks).
NOTE: Apple Books is also the default eBook reader on Apple iPhones, iPads and iPods with the latest version of iOS.
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How come I didn't receive the email for the self-guided course?
The course welcome emails are automatically sent to the email address provided when you made your purchase.
Sometimes email providers do not immediately recognize the sender, so they will land in your spam/junk folder. Please check there first.
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How come I didn't receive the email link for a public live-guided training session?
Short Answer: Each order is personally handled, please wait 24 hours before sending an email.
Each order is personally processed and handled by our team, so we ask for your patience while we organize the training sessions.
Each participant will receive two (2) emails before their course date:
- A confirmation email with what to expect
- The direct link to the meeting (sent 2-3 days before the training).
If you have not received the first email within 24 hours, please send us an email with your order number in the subject line and we will get back to you.
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How come my password is not accepted?
First, double-check that you are using the email address you registered with.
If you are and you need to reset your password, follow these few steps:
- Click "Forgot Your Password?"
- Enter your email address
- Go to your email inbox to receive instructions to create a new password.
We suggest bookmarking the login page until you have completed the training: https://learn.indigenousrelationsacademy.com/users/sign_in.
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How do I turn on subtitles/closed captions on the course video?
Move your mouse towards the bottom right corner of the screen. Then, click the small icon, [CC], and select your preferred language.
French closed captions are available in select courses: Indigenous Awareness, Indigenous Relations and Working Effectively with Indigenous Peoples®.
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Why is the video in the course player frozen?
Short Answer: use a course-friendly browser like Google Chrome or a non-company-linked computer.
Frozen video is usually due either to a browser or caching issue.
Sometimes working through a "virtual office" on your company's computer will block video playback for security reasons; however, if you go into "incognito" mode it should correct the issue.
If this persists, please attempt using a course-friendly browser such as Google Chrome OR working on a non-company-linked computer. The next step would be to clear your cache, by going to settings of your browser and removing its logged cache backup.
You may need to speak with your IT team for certain permissions or use another personal computer not linked to your company's platform.
Please check out this troubleshooting guide - Browser Troubleshooting. We find that going through the steps in this guide generally resolves the issue.
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What should I do about a "Retry Later" error message?
Short Answer: Try accessing the course through your mobile device using cellular data. If you are able to log in successfully, the issue is with your network/virtual office.
This is more than likely an issue with your browser, but this issue can take a few minutes to correct. The platform prefers a direct browser and preferably not Internet Explorer.
If you are using a "virtual office" platform through your company or organization, you may need to speak with your IT team for certain permissions or use another personal computer not linked to your company's platform.
What we recommend is trying to access the course through a non-company-linked computer (separate network), which in most cases resolves the issue.